Effective date: September 1, 2025

Who we are: Psynergic Digital, LLC (“Psynergic Digital,” “we,” “our,” “us”) — the publisher of the DramaLlamaz mobile app and website.
 

We build social + streaming experiences for BL/GL and Asian drama fans. This policy explains what we collect, why, and the choices you have.
 

1) What we collect

Account & Contact

• Name, email address (you provide these at sign-up or support contact).

Identifiers

• User ID (your account/handle/internal ID).

• Device ID (e.g., IDFV, push token). We do not use IDFA.

User Content

• Photos or videos you upload (e.g., avatars, posts).

• Other user content (comments, captions, text posts).

Purchases

• In-app purchases/subscriptions/entitlements and receipt status.
  Note: Payment card details are handled by Apple/Stripe. We do not receive or store card or bank numbers.

Usage & Diagnostics

• Product interaction (e.g., app opens, views, likes, watch progress) to power core features, personalization, and analytics.

• Crash/performance/diagnostic data (aggregated) to keep the app reliable.

We do not collect: precise or coarse location, contacts, health/fitness, sensitive categories (e.g., religion, sexual orientation), or microphone audio recordings.
 

2) How we use data

• App functionality (create/secure your account, show your profile and posts, resume watching, grant purchases/entitlements, push notifications, fraud/abuse prevention).

• Safety & moderation (to uphold our community guidelines, including automated + human review).

• Personalization (recommendations/“For You” feed and Odyssey rewards).

• Analytics (to understand feature usage and improve the product).

• Customer support & communications (service messages; optional marketing with your consent).

We do not use your data for third-party advertising and we do not track you across apps or websites.
 

3) Legal bases (EU/UK)

• Contract (provide the app, process purchases, grant entitlements).

• Legitimate interests (security, moderation, analytics, product improvement).

• Consent (where required, e.g., optional marketing emails or certain notifications).

• Legal obligation (comply with law/enforcement requests).
   

4) Sharing

We share data only with service providers/“processors” working on our behalf, under contract, such as:

• Hosting & infrastructure, analytics/diagnostics, content delivery, customer support, payment processing (Apple In-App Purchase and/or Stripe).
  These providers may process data in the U.S. or other countries with appropriate safeguards.

We do not sell personal data.
 

5) Your choices

• Profile & content: you can edit or delete posts you’ve made.

• Marketing: opt out of promotional emails from the footer link.

• Notifications: control in-app and OS settings.

• Account deletion: request in-app or by email; we’ll delete or de-identify personal data unless we must retain it (e.g., for fraud prevention or legal obligations).
   

6) Data retention

• Account data & UGC: retained while your account is active; deleted/anonymized upon deletion request, subject to lawful retention.

• Diagnostics/analytics logs: typically retained for up to 24 months in aggregate form.

• Purchase/entitlement records: retained as required for accounting and fraud prevention.
   

7) Security

We use technical and organizational measures (encryption in transit, access controls, least-privilege practices). No method is 100% secure, but we continually improve our safeguards.
 

8) Children

DramaLlamaz is intended for users 13+ (or the age required by local law). We don’t knowingly collect personal data from children under the applicable age. Parents/guardians may contact us to request deletion.
 

9) International transfers

Where data moves outside your country, we rely on lawful transfer mechanisms (e.g., standard contractual clauses) and require recipients to protect your data.
 

10) Your rights

Depending on where you live (e.g., EU/UK/EEA, California), you may request: access, correction, deletion, portability, restriction/objection to certain processing, or to opt-out of sale/share (we don’t sell or share for cross-context ads). Submit requests via the contact below. You won’t be discriminated against for making a privacy request.
 

11) Contact us

Psynergic Digital, LLC
2501 Chatham Rd Suite N Springfield, IL, 62704, USA
Email: privacy@psynergicdigital.com

EU trader contact info for App Store DSA display is shown on our EU product page.
 

12) Changes

We may update this policy from time to time. We’ll post the new version and update the effective date. Material changes will be highlighted in-app or by email where appropriate.